Privacy Policy

At Synxus ("we", "us", "our"), your privacy matters. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website and services, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly and information needed to deliver our automation services:

• Contact information: name, email address, phone number, and business name when you fill out a form, request a demo, or sign up.
• Business data: information you share so we can configure your automations, such as appointment details, customer lists, and the content of automated messages.
• Payment information: processed securely through our payment provider (Stripe). We do not store full card numbers on our servers.
• Usage information: basic technical data such as browser type and pages visited, used to improve the website.

2. How We Use Your Information

• To set up, operate, and maintain your automations.
• To communicate with you about your account, support requests, and service updates.
• To process payments and manage your subscription.
• To improve our services and website.

3. Data From Your Customers

Some automations process information about your own customers (for example, names and emails used to send appointment reminders or reservation confirmations). We act as a service provider on your behalf. You are responsible for ensuring you have the right to share that information with us, and we only use it to deliver the automations you have configured.

4. Third-Party Services

We rely on trusted third-party tools to deliver our service, which may process data on our behalf, including:

• Make.com — automation workflows
• Google (Gmail, Calendar) — sending emails and reading calendar events you authorize
• Airtable — storing leads and client records
• Stripe — payment processing
• Tally — intake and reservation forms

Each of these providers has its own privacy policy governing how they handle data.

5. How We Protect Your Information

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We keep your information for as long as your account is active or as needed to provide services. You may request deletion of your information at any time by contacting us.

7. Your Rights

You may request to access, correct, or delete the personal information we hold about you. To make a request, email us at the address below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, contact us at contact@synxuspr.com.