Terms of Service

These Terms of Service ("Terms") govern your use of the Synxus website and services ("Services"). By using our Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. What We Do

Synxus provides business automation services. We configure and maintain automated workflows (such as appointment reminders, reservation confirmations, lead capture, and email flows) on your behalf using third-party tools. The specific automations included depend on the plan you select.

2. Plans and Billing

• Our plans are billed on a recurring monthly basis unless stated otherwise.
• Payments are processed securely through Stripe.
• Prices are shown on our website and may change with notice for future billing periods.
• You can cancel at any time; cancellation stops future charges but does not retroactively refund the current period unless our guarantee applies.

3. 30-Day Money-Back Guarantee

If your automations do not work as promised within the first 30 days, you may request a full refund of fees paid for that period. To request a refund, contact us at the email below.

4. Your Responsibilities

• Provide accurate information needed to set up your automations.
• Ensure you have the right to share any customer data you provide to us.
• Use the Services only for lawful purposes and in compliance with applicable anti-spam and privacy laws.
• Maintain the security of any accounts or credentials you connect to the Services.

5. Setup Time

We aim to have your automations live within 48 hours of receiving the information we need (or 24 hours with Express Setup). Timelines depend on the complexity of your request and the access you provide.

6. Third-Party Tools

Our Services rely on third-party platforms such as Make.com, Google, Airtable, Stripe, and Tally. We are not responsible for outages, changes, or issues caused by these third parties, though we will make reasonable efforts to keep your automations running.

7. Service Availability

We work to keep automations running reliably but do not guarantee uninterrupted service. We are not liable for losses resulting from downtime, delays, or errors in third-party platforms.

8. Limitation of Liability

To the fullest extent permitted by law, Synxus shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services. Our total liability for any claim shall not exceed the amount you paid us in the three months before the claim.

9. Cancellation and Termination

You may cancel your subscription at any time. We may suspend or terminate Services if these Terms are violated or for non-payment.

10. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Services means you accept the updated Terms.

11. Contact Us

Questions about these Terms? Contact us at contact@synxuspr.com.